Terms of Service

1. Definitions

• Service: the KAZENA Books cloud bookkeeping application, including automated document reading (AI/OCR), journal entries, financial reports, and tax calculation.
• User: a person or business that creates an account and uses the Service.
• User Content: data and documents you upload or enter (e.g. receipts, invoices, bank statements, payroll data, client data).
• Account: your credential-protected means of access to the Service.

2. Acceptance and Changes to the Terms

By creating an account or using the Service, you accept these Terms electronically. Under Law No. 11 of 2008 on Electronic Information and Transactions and its amendments, such electronic acceptance is valid and binding.

We may amend the Terms from time to time. Material changes will be notified in the app or by email. Continued use after changes take effect constitutes acceptance of the updated Terms.

3. Eligibility and Account

You must be at least 18 years old or an authorized representative of a business to use the Service.

You must provide accurate information and keep your account credentials confidential. You are responsible for all activity under your account.

Notify us promptly of any unauthorized use of your account.

4. Description and Scope of the Service

KAZENA Books is bookkeeping and compliance-support software. It uses AI/OCR technology to help read documents and produce journals, financial reports, and tax estimates.

The Service is a tool and is not a public accountant, tax consultant, or legal advisor. Automated results are suggestions and may contain errors; you must review and verify every result before using it for official reporting.

Where the Service prepares tax or statutory outputs — including but not limited to monthly SPT/CORETAX summaries, LKPM investment reports, WLKP labor reports, and BPJS Kesehatan and BPJS Ketenagakerjaan contribution lists — each such output is a draft (working document) generated from the data you enter, solely to reduce your preparation effort.

We do not file, report, upload, or electronically transmit any return, report, form, or payment to any government authority or portal on your behalf (including the DJP/Coretax, OSS/BKPM, Kemnaker/SIAPkerja, or BPJS Kesehatan and BPJS Ketenagakerjaan). The Service does not act as, and does not provide, an electronic filing or transmission channel.

The Company is not a public accounting firm, licensed tax consultant, tax agent, or law firm, and holds no such license or accreditation. Nothing produced by the Service is accounting, tax, legal, or financial advice, and your use of the Service creates no professional-client relationship.

Final review, professional verification, signing, and official submission of any output are your sole responsibility and/or that of your licensed accountant or tax consultant. You must have a qualified professional review each draft; that professional (or you) signs and files it with the relevant authority. You are solely responsible for the accuracy, completeness, legality, and timeliness of anything actually submitted.

Tax rates and calculation parameters provided are standard estimates and may change with regulations. For certainty, consult a licensed accountant or tax advisor.

5. User Obligations

• Use the Service lawfully and in compliance with applicable laws.
• Ensure you are entitled to process any third-party data (e.g. employee and client data) you enter into the Service.
• Do not misuse the Service, including hacking attempts, reverse engineering, distributing malware, or unreasonably loading the system.
• Do not upload content that is unlawful or infringes the rights of others.

6. Fees and Subscription

The Service may be offered on a subscription basis (monthly/annual). Fees, billing cycle, and features are shown at the time of subscribing.

Subscriptions may renew automatically unless cancelled before the next period. Refund terms are set out in the Refund Policy.

7. Intellectual Property

All rights in the Service, software, trademarks, and design belong to the Company or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

8. Ownership of User Data

User Content remains yours. You grant us a limited license to process, store, and display it solely to provide and improve the Service, in line with the Privacy Policy.

You may export your data (e.g. CSV/PDF) using the available features.

9. Disclaimer on Automated (AI) Results

AI/OCR features may produce inaccurate account classifications, journals, or figures. We do not guarantee the accuracy of automated results.

Accounting, tax, and legal decisions remain your responsibility. Results do not replace professional advice.

10. Third-Party Services

The Service relies on third-party providers for hosting, database, authentication, and AI/OCR processing (e.g. cloud infrastructure providers and AI model providers). By using the Service you understand that some data is processed by such sub-processors as described in the Privacy Policy.

11. Service Availability and Disclaimer of Warranty

The Service is provided "as is" and "as available". We strive to maintain availability but do not warrant that the Service will be uninterrupted, error-free, or always available.

We may perform maintenance, updates, or discontinue features from time to time.

12. Limitation of Liability

To the extent permitted by applicable law, the Company is not liable for indirect, incidental, or consequential damages, including loss of profit or data, arising from use of the Service.

To the extent permitted by law, the Company is not liable for any tax due, tax deficiency, administrative sanction, fine, interest, surcharge, audit finding, rejected filing, or other loss arising from your use of the Service’s outputs or from any reporting, submission, or failure to submit to an authority — these remain your responsibility and that of your professional adviser.

This limitation does not exclude your rights guaranteed under Law No. 8 of 1999 on Consumer Protection and other mandatory regulations.

13. Indemnification

You agree to indemnify and hold the Company harmless from third-party claims arising from your breach of these Terms or misuse of the Service.

14. Suspension and Termination

We may suspend or terminate accounts that violate these Terms or applicable law. You may stop using and close your account at any time.

When you delete your account, it is deactivated and your data is kept for a 14-day grace period, during which you can restore the account via the link we email you. The first restore is free; any further restore requires an extension fee of at least one month of subscription. After 14 days, the account and all data are permanently deleted and cannot be recovered.

After termination, payment obligations already due remain in effect, and data retention/deletion follows the Privacy Policy.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed under the laws of the Republic of Indonesia.

Any dispute shall first be sought to be resolved amicably. Failing that, it shall be resolved through the District Court in the jurisdiction of Jakarta Selatan, without prejudice to resolution through the Consumer Dispute Settlement Body (BPSK) under applicable law.

16. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, fire, flood, epidemics, war, civil unrest, strikes, power or telecommunications outages, acts of government, or failures of third-party providers. Obligations are suspended for the duration of the force majeure event.

17. Miscellaneous

• Severability: if any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Entire agreement: these Terms, together with the Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and the Company regarding the Service.
• Assignment: you may not assign your rights and obligations under these Terms without our written consent; we may assign them to an affiliate or successor with notice to you.
• No waiver: our failure to enforce any provision is not a waiver of that provision.
• Notices: formal notices are given via your registered email or in the app, and are deemed received when sent.

18. Contact Us

Questions about these Terms may be sent by email to support@kazena.company, or in writing to PT KAZENA GLOBAL BUSINESS, Office Tower Eightyeight@Kasablanka Unit 9A, Jalan Casablanca Kav. 88, Menteng Dalam, Tebet, Jakarta Selatan, DKI Jakarta 12870, Indonesia.